Keep people and pets out of the fall zone, move vehicles if it is safe, photograph the tree from a distance, and unlock gates. Do not cut tensioned wood yourself.
Confirm the arrival window
Same-day work still needs a real clock time. Ask who is coming, what truck to expect, and whether the quote includes hauling. Prompt communication is one of our service promises; use it.
If the tree sits in Crabapple, The Manor, or White Columns, mention gate codes so the crew is not left on the street.
Clear a working lane
Move cars, toys, and grills that sit in the carry path. Do not stand under hangers to “hold a limb.” The safest prep is empty space and a closed door for pets.
Decide stump and wood now
Same-day visits go faster when stump grinding is yes or no before arrival. If you want rounds left, say so. We do not add general yard maintenance onto the ticket.
What not to do
Do not hire a second uninsured person to start cutting. Licensed & Insured crews should be the only ones on the stem once you have booked the job.
Related service: Open the service page.